They’re rare. There are very few that exist in the marketing world. These are the marketing tactics that affect both traffic and conversions.

The two most important numbers in digital marketing are traffic and conversion rate. Multiply the first number by the second and you get leads, sales, subscribers or whatever success means to you.

Traffic x Conversion Rate = Success

Everything we do in digital – each action we take in marketing or web design – should grow traffic or improve our conversion rate …or why do it?

Each action should impact one of these numbers. But there are only a few actions impact both. Let’s look at those rare gems that can boost the numbers on both sides of the equation.

1. Add keyphrase-focused testimonials

Our first dual-purpose gem is the website testimonial, and it’s something that should be easy to add to any page, right within the body of the content.

How testimonials impact conversion rates

Testimonials increase trust which increases conversion rates. They are social proof. They’re evidence that you do what you say you do. Without them, your website is filled with unsupported claims.

To maximize the impact your testimonials have on your conversion rates…

Add photos, names, job titles and company logos. This makes them more personal, real and credible.

Keep them short and put the most impactful part of the statement at the front of the testimonial.

How testimonials impact traffic

Text is visible to search engines. Any text. That includes text in testimonials. So if that happy blurb that your customer gave you includes a keyphrase, it can help your rankings.

To maximize the impact that testimonials have on your traffic…

Make sure the testimonial includes the target phrase (or a variant of it) somewhere in the text.

Include many testimonials. Pages with lots of copy tend to perform well in search.

Here’s a complete guide for website testimonials with examples.

2. Use descriptive navigation labels in your header

Our next combo tactic is the architecture of the website itself. Your header navigation is managed within your content management system (it should be easy to change). Just a little change can make a big difference.

How header navigation impacts traffic

The labels in your website navigation indicate the relevance of the pages on the website. Navigation labels are a factor in search engine rankings. Poor website navigation is one of the most common SEO mistakes.

To maximize the impact that your navigation has on your traffic…

Be specific. Navigation items such as “products” or “services” don’t indicate relevance to search engines. Instead, name the category of products or the types of services if at all possible.

Avoid too many items in your navigation (including drop down menus, if possible). If the top-level navigation links to 100 different pages, then the authority passed from the home page to each interior page is divided by 100.

Make sense? If not, check out this animation about how links work in Google. Tons of top-level navigation items reduce the likelihood that interior pages will rank.

How header navigation impacts conversion rates

It’s one of the most prominent elements on every page. Visitors’ eyes move to the navigation almost immediately. If the navigation communicates quickly, the visitor will engage with the site, increasing the likelihood that they’ll dig deeper and eventually convert. Visitors who don’t see what they’re looking for quickly are more likely to bounce.

To maximize the impact that your navigation has on your conversion rate…

Again, be specific in your navigation labels. Help the visitor find what they came for. Make every click predictable, so they know how to find things fast.

Follow expected standards. Put contact information in the top right. If you have a search bar, include it in the header. Move social media icons to the footer. These are three ways to align your header with web design conventions and standards, reducing friction and increasing conversions.

3. Build up your website’s footer

Just like the header, a great website footer can affect search rankings and conversion rates. If you don’t have a high-performance footer on your site, it might take a bit of design and programming to fix. But it’s worth it if it impacts both of our two main metrics.

How website footers impact traffic

True, items in the footer are less likely to indicate what the page is about, so Google puts less importance on footer copy and links. But it is still a place to include search friendly copy and links.

To maximize the impact that your footer has on your traffic…

Add a sentence or two about what business you’re in, or even add a short paragraph. Use the primary keyphrase from your home page.

Add a mini-navigation bar, linking to your top five or six product or service pages. Use the target keyphrases as the anchor text of these links. These don’t need to be identical to your main navigation.

How website footers impact conversion rates

Your website footer is “global” meaning that it appears on every page. Add something in the footer and it appears everywhere. So a call to action here (typically contact or subscribe) is going to be there for every single visitor if they fall and hit the bottom of any page.

To maximize the impact that your footer has on your conversion rates…

Put a “Contact” button or call to action, along with your phone number and address somewhere in your footer. Use color to make this the most visually prominent element. Note: Email links don’t count. Never put an email link on your website.

If you’re doing content marketing, here’s another good place to let visitors subscribe. But go beyond the basic “Sign up for our newsletter.” Any email sign up box should have the three P’s of a good signup form: prominence, promise and proof.

4. Carefully link between your pages

These little links can make a big difference. Internal links are fast, easy and free to create, and they can affect both of our big two numbers:

How internal linking impacts traffic

Suppose you’re trying to convince Google that you’ve made the best page on the internet about a topic, such as hedgehog grooming tips. If this really is the best page on that topic, then there should be at least one link to it, somewhere on the internet, with “hedgehog grooming tips” in the text of the link, right?

Yes, it does seem to matter. As an SEO would say “exact and partial matching anchor text in backlink profiles does correlate with high rankings.” Here’s the evidence:

Image Source

The problem is that it’s hard to get someone to link to you with that phrase as the exact text of the link. It’s just not that likely. The solution? Link to yourself. Link between pages on your own site.

To maximize the impact that internal linking has on your traffic…

Once you publish a page that targets a phrase, find at least one other page on your site that references the topic, then add a link to the new page using the target phrase as the text in the link.

For a stronger SEO benefit, use the “Top Pages” report in Link Explorer to find which of your pages has the highest authority and can pass the greatest SEO benefit. Then find the pages that can benefit the most, these being the pages that are already almost-ranking-high according to the “Queries” report in Analytics. Link from the high authority page to the almost-ranking-high page!

How internal linking impacts conversion rates

The main reason to add links is to move visitors through your website. Invite them to go deeper. Eventually, we want to guide visitors toward the desired actions, the conversions.

To maximize the impact that internal linking has on your conversion rates…

Got an ecommerce site with a few products that sell well? Link to them in the descriptions of other products. Got a lead gen site with pages that convert well? Link to them in the body text of other pages.

For content marketers, check your “Reverse Goal Path” in Analytics to see which of your blog posts is most likely to convert visitors into subscribers. Link to these high-converting posts from your highest traffic posts.

“If your website is the mousetrap, the content is the cheese.” – Barry Feldman, Feldman Creative

Connect your best cheese (high traffic pages) to your best mousetraps (high converting pages) through internal links.

Actions you can take today. Effects that multiply for years.

These aren’t normal improvements. These items here have impact that multiply, compounding the benefits.

Imagine a 10%, 25% or 50% lift in both traffic and conversions for a website with 10,000 visitors and a 1% conversion rate. The impact multiplies:

Yes, there might be other actions that affect both traffic and conversions, such as email marketing campaigns or redesigning your website. But those aren’t so simple.

With a bit of help, you can do each of the items listed here in a single day.

Wait, more practical insights? Yes, please!

Comments (6)

Heidi Cohen on 2/9/17

Andy —

I agree in its simplest form–traffic X conversions=success! That’s it.

You’ve clarified how to maximize the impact of information marketers already have somewhere by using it the right way.

Happy marketing,
Heidi

Heidi Cohen
Actionable Marketing Guide

- Andy Crestodina (@crestodina) on 2/9/17
  
  Thanks for the comment, Heidi. But you knew that formula already. You’re blog is filled with super-practical tips. Recommended for readers of the Orbit blog!
  
Mark E Tennant (@MarkETennant) on 2/9/17

Hi Andy,
Per usual, good stuff.
When we talk with physician clients and ask them for testimonials to post, more times than not, they are too general.
“Dr. ‘So and So’ is marvelous, I just love him/her. I would recommend him/her…”
We’re always coaching office staff to ask patients for specifics (keywords), procedure types, recovery times, etc.
It does make a difference.
Keeper post.
Hope all is well.
Cheers.

- Andy Crestodina (@crestodina) on 2/9/17
  
  Yes, when the testimonial has that phrase, you’ve struck gold. We plan to write a post with more testimonial tips soon.
  
  Thanks for the comment, Mark! Nice to see you here. Hope all is well!
  
Leadership Breakthroughs on 2/9/17

Thanks Andy! Once again you’ve given me more productive work to do.

- Andy Crestodina (@crestodina) on 2/9/17
  
  My goal really isn’t to make homework for you. Hopefully, these tactics make us more efficient marketers. More juice for every squeeze!

Dual Purpose: 4 Ways You Can Increase Both Traffic and Conversions